...Select a Reviewer

...Really Connect

Introduce them to the staff for a part of the business they've never seen before, have a genuine convo about why they bought the outfit from you and apologize or explain how the mistake happened. 

...Make Them Happy

Make sure they get their refund, purchase or complimentary gift, then (this is important) have them verbally confirm that they feel satisfied with how you've handled the situation before the chat is over.

...Social Proof

...Share Your Example

Direct angry customers to your new video via email or message. Not sure what to write? Check out my FREE EMAIL TEMPLATE. 

...Fix The Problem

This is not meant to be a social stunt but a humble stall for time with a lil bit of social relationship management, while you figure out how things got so messy.

Model: @jasminhelenmodel

Jasmin, 26 year old, singer, song writer, model, Shropshire, modelling, Elements of Couture, professional, connections in the industry, confidence, career,

Why did you want to be part of this show?

I have been a brand model for Elementz of Couture for almost two years now and every time I walk in a show, it’s always so much fun. I meet new creatives and walk for incredibly talented designers, all whilst being included in an amazing group. It’s like family. 

What was your favorite part of the show?

Once it’s your turn to walk, the runway is yours. It’s an elating feeling like no other that boosts your confidence ten fold. Everyone is watching you model this design and you get to decide how to show it off. It’s nerve wracking and exhilarating at the same time, totally addictive. 

Model: @sonia_lal_121

I do modelling as well as extra/ acting work.
I love working out, in fact it’s essential for me.
I am usually attracted to unique and different things.
I love to love.
I am a spiritual type of person, in that I believe in law of attraction and trust energies and vibes.

Why did you want to be part of this show?

When Natalie phoned me and explained what EOC was about, I was over the moon to be part of such a diverse event. 
When I saw Instagram pics of past events, I was enlightened by the colours, clothes, designs and creativity and knew this was so much More then a model competition.

What was your favorite part of the show?

The event itself was spectacular, but for me the most blessed part of the entire show were the other models.
The way each girl, without even asking helped each other get into our outfits and uplift each other was just phenomenal. Blessed to work with these beauties. All were fab, inside and out.

Brand: @Pearlchatfashionhouse

Pearlchatfashionhouse is an African inspired fashion label. We are based in London. We are mainly bespoke tailor made fashion designers and draw our inspiration from the beautiful very colourful African kitenge fabrics. We cater for both women and men. Our outfits are aimed at the everyday person. Whether you have £20 or £200 we have something for you. We tailor outfits according to the buyer/customer.

Why did you want to be part of this show?

We became part of the show because we offered something different.  We were the only African inspired designers at the show. We want people to know that you don't have to be African or a person of colour to wear our outfits.  Our outfits are for anyone and everyone who wants to try something different from the norm.

What was your favorite part of the show?

Our favourite part of the show was the whole catwalk/runway.  It showed different styles and designs available.  However the Pearlchat fashion house catwalk / runway was primarily our best part of the show as it gave us great pride in showing the attendees and beyond what we had to offer.

Designer: @donnamarinaofficial

Donna Marina women's wear brand has been in existences since 2015 in Birmingham UK, we tend to re-imagine timeless aesthetics for a contemporary era, making original distinctive and exquisite garments for ladies with charm and coming up with unique tailor custom dresses (evening/prom/bridals) in edition and that we are suitable measure bespoken styles and items that are accessible to all or any. Wearing Donna Marina couture dresses may flip heads where you go.

Why did you want to be part of this show?

Always a pleasure to work with naturally talented and beautiful people such as Natalie Maragh, Jodrock Blackwood, Mike Smith, Samantha Jane and all team of the Elementz of Couture. Because we are here and now enjoying every moment of life.

What was your favorite part of the show?

Incredible performance by Adelaide MacKenzie, catwalk and model competition of the Elementz of Couture models and of course watching the runway of my own brand. The all models are brilliant and talented!

LAURA DEMPSTER: @cakemix

"I'm Laura, Photographer with over 10 years experience. While my first love is analogue photography, I can't resist the opportunity to shoot a good fashion show."

Why did you want to be part of this show?

I've been with Elementz of Couture since the beginning, and Natalie is now someone I have a huge amount of respect and admiration for. The show has come a long was since the first time I worked on it, and it has been great to watch the team grow, meet the new faces and work with a range of fantastic individuals.

What was your favorite part of the show?

I can't just pick one part. Natalie really excelled with this one, there was a great range of designers and everybody really worked hard.

FEMMA ANDERSON: @Andersonfemma

"Always loved photography and capturing the moment."

Why did you want to be part of this show?

I've never done a fashion show and I wanted to challenge myself.  I love to take pictures of people who love to have their pictures taken.

Learning what goes on behind the scenes, meeting the models, having a chat and then taking informal portrait shots of them.  

MIKE SMITH: @elementzofcouture

"Professional commercial Fashion Photographer"

Why did you want to be part of this show?

Been shooting for Elementz of Couture around 3 Years, as an in House Photographer

What was your favorite part of the show?

The Paul Burbridge set

DAVE JENNINGS: @davejennings_photography

"Only been shooting fashion and portraits since March 2019. Before that I used to shoot motorsport for a magazine and Heritage Jaguar. Got into fashion photography by chance, now i wonder why did I not do this years ago. Dream is to have enough bookings and earn enough from photography to be able to leave my day-time job as a web developer. Photography is way more fun."

Why did you want to be part of this show?

Elementz of Couture are without a doubt the most positive, fun, energizing, hard working group of people I have ever met.  Just being around them makes you feel up for any task. Honestly could not talk highly enough of them.

What was your favorite part of the show?

Just being there and being part of the energy that makes Elements of Couture who they are.

Why did you want to be part of this show?

Being apart of this show for me meant that I could showcase my talent and passion. Also to work with a Birmingham model company (Elementz of couture) which is prestigious and well known.

What was your favorite part of the show?

Meeting all the models was a highlight and the process of picking my models. Seeing and meeting all the other designers was inspirational and heart-warming as we supported one another. The runway was the icing on the cake. I absolutely loved it!

Designer: @designmefabulous

Hello beautiful people, my name is Shaneen - the creator of the Design Me Fabulous collection. I’m a mother to two beautiful children and I have the most amazing husband by my side. I’m very much a self proclaimed fashion designer. Finding the balance between all three is challenging but it’s so enjoyable! Even more so when it’s a challenge with everything that I love. My main goal is to one day have my designs seen world wide and to be rubbing shoulders with Jason Bolden. He is the ultimate vision of fashion! To see someone who worked so hard to get to where they are today is such a huge inspiration. I love to learn new things and believe that knowledge is key. The fashion designer element of me is my escape. An escape from the day to day but an escape I thrive on. My passions are fashion, helping people feel good and helping the planet. A lot of my designs are based on this. I aim for Zero waste designs, minimal machine sewing and the main one is making ladies feel amazing in what they wear. Comfort first ladies, am I right!?

A very philosophical person who doesn’t take life too seriously, as I’m always up for meeting new people, laughing and enjoy life as much as I can. I instilled this in my children too. Let them express themselves (however loud they may get at times, haha) and be who they want to be and enjoy life. I’m quite the eccentric who likes to stand out from the crowd and walk my own catwalk with an array of unique style’s. Ever since I can remember, people have always said I’m the most crazy yet humble, sometimes shy and friendliest person they know. Being honest, sophisticated, confident, a people person (almost all the time), a good listener and having a love for humanity, people naturally gravitate towards me. My temperament is calm and collected but at the same time I love to get things done. Fashion Designer and motherhood may not go hand in hand but I’m extremely passionate about both and make it work. 

I’ve always worked in Fashion for over 15 years. My college Diploma is in Fashion and clothing design. My wardrobe and draws are spilling over from my main hobby, Shopping!!!I just love and live fashion! I have this habit of dressing people in my mind. Just when walking by, I can pick out an outfit for them. My mum calls me the fashion police, haha. I insist on doing my husbands clothes shopping and he trusts me to dress him well but he’s never too keen on the prices haha... My parents and my grandparents have been my biggest supporters since day one of me telling them I wanted to be a fashion designer! My husband helped me on this venture in the last few months to help kick start my fashion career. Which I’m so thankful for. Now here I am today! My granddad would always say to me, always looking smart little lady, Family values mean everything to me!

Look good! Feel good! Be amazing!

#10

#9

#8

#7

I craved for this Bondage bear dangling from the models.

#6

#5

I hid behind my hands as this entertainer ate fire while juggling and back flipping in front of my seat.

#4

I smiled every time the models danced. Catwalk choreography was slick & audience participation was encouraged.

#3

I knew this model had to win an award when her long gown
wrapped around her heel but she was too damn cool to trip!

#2

#1

We asked the beautiful Chantelle to review one of our archived magazines and tell us who her favourite interview feature was. 

My name is Chantelle Douglas, I am 35 and live in Bristol. I am also a mother to three wonderful children.  I started out my journey by attending a ms curvaceous UK body confidence workshop, to my amazement I managed to get through to the finals and it just went from there. For me being a plus size model is being able to represent the girls/ women that you don't see on tv or in the magazines. I believe everybody has the right to feel good about themselves. I know what its like to experience body shaming it's awful.

Favourite Feature:

Well I speak to the beautiful @ruthcurvemodel on Instagram and came across an article about her, she is stunning and I love everything she stands for, I definitely look up to her.

Kerri Larkin is the Fashion Project LIVE Magazine Inspiration Award winner (W2019)

Kerri's interview: I was diagnosed with autism back in 2017, I was scared to tell people because most people do not understand it and it was hard for me to process when I was diagnosed. I am now embracing it and I want to tell other people with autism whatever your talents, let them shine. I am 32 from Northampton and I started modelling 2 years ago. It started off with my extra work and I started looking for TFP photographers. I am now with a model agency called model management. I may be a model with autism but it doesn't define me, it's a part of me. Doing modelling is a way of showing people my sense of style & creativity and how I express myself. I have 2 cats, fifi and fudge and I do weightlifting. I enjoy taking photos of wildlife in my spare time. Also I love having tattoos, it started at 18 and I never stopped. I just feel that you can express yourself with body art as it tells a story.

My advice : No matter what disability you have or mental health . Live your dreams every day is about living in the moment just go for it .

@Blue_irish_aspie_inked