Category Archives for "Michealla"
IF YOUR CUSTOMER SERVICE SUCKS!
Like us I bet you've been quietly watching the angry comments building up from customers wanting a refund or even just a resonse to thier email from fast fashion brand @INTHESTYLE .
No? Well let us fill you in, usually this is one of the UK's best social media savvy online female fashion brands but with their latest kind act to donate profit raised for their #BeKind T-shirts (in honor of Love Island's Caroline Flack)... They seem to have gotten distracted from actually delivering items that were sold (or at least the correct items).
YES this Insta -War started before COVID-19 got in the way but the new medical situation isn't going to make their customer service run any smoother.
When well- known fashion brands publicly treat customers like this, they make it 10X harder for less known brands to build trust on Instagram. And it's not a one-off! Some customer comments even talk about "getting a case together to take to trading standards", and even rumors of the brand "going into administration".
@INTHESTYLE's silence has lead to ugly criticism of their consistent promoting of new stock while blanking refund emails. This may seem like an extreme case of poor customer service that your brand would never do but... If you do ever find yourself in a public roasting, you'll be glad you got this secret weapon early.
...Select a Reviewer
Introduce them to the staff for a part of the business they've never seen before, have a genuine convo about why they bought the outfit from you and apologize or explain how the mistake happened.
...Make Them Happy
Make sure they get their refund, purchase or complimentary gift, then (this is important) have them verbally confirm that they feel satisfied with how you've handled the situation before the chat is over.
...Share Your Example
Direct angry customers to your new video via email or message. Not sure what to write? Check out my FREE EMAIL TEMPLATE.
...Fix The Problem
This is not meant to be a social stunt but a humble stall for time with a lil bit of social relationship management, while you figure out how things got so messy.
Fashion show and model contest
I "wow"ed for this modern African dress by @Pearlchatfashionhouse, it's both sophisticated and playful!
I sang along as the super talented singer (Natalie Brown) belted an Amy Winehouse classic without a mic.
I cheered seeing women of all ages, sizes & colours on the runway! #Diversityinfashion
I craved for this Bondage bear dangling from the models.
I fell in love with this sexy fairy-tale gown as it floated down the catwalk. @donnamarinaofficial
I hid behind my hands as this entertainer ate fire while juggling and back flipping in front of my seat.
I smiled every time the models danced. Catwalk choreography was slick & audience participation was encouraged.
I knew this model had to win an award when her long gown
wrapped around her heel but she was too damn cool to trip!
I'm hoping @therealmodeltypee will teach me THAT kickass walk! She has a power strut that screams attitude all over the catwalk.
I can not put this experience into words... you must watch the video to see how Paul 'Burbo' Burbridge's finale showcase got everyone hyped up. I'm obsessed with his glamorous eco spirit and the in your face performance got us all chanting "right here, right now" for climate change!