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Category Archives for "Review"

HOW-TO

MICHEALLA'S 6 STEPS TO PUBLIC GROVELLING

IF YOUR CUSTOMER SERVICE SUCKS!

@inthestyle

Like us I bet you've been quietly watching the angry comments building up from customers wanting a refund or even just a resonse to thier email from fast fashion brand @INTHESTYLE .

No?  Well let us fill you in, usually this is one of the UK's best social media savvy online female fashion brands but with their latest kind act to donate profit raised for their #BeKind T-shirts (in honor of Love Island's Caroline Flack)... They seem to have gotten distracted from actually delivering items that were sold (or at least the correct items).  

YES this Insta -War started before COVID-19 got in the way but the new medical situation isn't going to make their customer service run any smoother. 

When well- known fashion brands publicly treat customers like this, they make it 10X harder for less known brands to build trust on Instagram. And it's not a one-off! Some customer comments even talk about "getting a case together to take to trading standards", and even rumors of the brand "going into administration".

@INTHESTYLE's silence has lead to ugly criticism of their consistent promoting of new stock while blanking refund emails. This may seem like an extreme case of poor customer service that your brand would never do but... If you do ever find yourself in a public roasting, you'll be glad you got this secret weapon early. 

Michealla Meek


...Select a Reviewer

Find one customer you've upset, invite them to your office/ store/ event (right now a video chat is perfect. Try Zoom, FaceTime, Skype, HouseParty or WhatsApp).

Michealla Meek


...Really Connect

Introduce them to the staff for a part of the business they've never seen before, have a genuine convo about why they bought the outfit from you and apologize or explain how the mistake happened. 

Michealla Meek


...Make Them Happy

Make sure they get their refund, purchase or complimentary gift, then (this is important) have them verbally confirm that they feel satisfied with how you've handled the situation before the chat is over.

Michealla Meek


...Social Proof

This not so big gesture should be recorded with their permission and uploaded to social media (maybe Insta-stories, IGTV or IG- FB Live if you're feeling brave).

Michealla Meek


...Share Your Example

Direct angry customers to your new video via email or message. Not sure what to write? Check out my FREE EMAIL TEMPLATE. 

Michealla Meek


...Fix The Problem

This is not meant to be a social stunt but a humble stall for time with a lil bit of social relationship management, while you figure out how things got so messy.

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fashion project live magazine awards

TOP 10

Elementz of couture 2020

Fashion show and model contest

fashion project live


#10

I "wow"ed for this modern African dress by @Pearlchatfashionhouse,  it's both sophisticated and playful!

fashion project live
fashion project live


#9

I sang along as the super talented singer (Natalie Brown) belted an Amy Winehouse classic without a mic.

fashion project live
fashion project live


#8

I cheered seeing women of all ages, sizes & colours on the runway! #Diversityinfashion

fashion project live


#7

I craved for this Bondage bear dangling from the models.

fashion project live


#6

I fell in love with this sexy fairy-tale gown as it floated down the catwalk. @donnamarinaofficial

fashion project live


#5

I hid behind my hands as this entertainer ate fire while juggling and back flipping in front of my seat.

fashion project live


#4

I smiled every time the models danced. Catwalk choreography was slick & audience participation was encouraged.

fashion project live


#3

I knew this model had to win an award when her long gown
wrapped around her heel but she was too damn cool to trip!

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#2

I'm hoping @therealmodeltypee will teach me THAT kickass walk! She has a power strut that screams attitude all over the catwalk.

fashion project live


#1

I can not put this experience into words... you must watch the video to see how Paul 'Burbo' Burbridge's finale showcase got everyone hyped up. I'm obsessed with his glamorous eco spirit and the in your face performance got us all chanting "right here, right now" for climate change!

fashion project live
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REVIEW

Chantelle Reviews Us

Chantelle model

We asked the beautiful Chantelle to review one of our archived magazines and tell us who her favourite interview feature was. 

My name is Chantelle Douglas, I am 35 and live in Bristol. I am also a mother to three wonderful children.  I started out my journey by attending a ms curvaceous UK body confidence workshop, to my amazement I managed to get through to the finals and it just went from there. For me being a plus size model is being able to represent the girls/ women that you don't see on tv or in the magazines. I believe everybody has the right to feel good about themselves. I know what its like to experience body shaming it's awful.

Ruth model influencer

"Ruth is very real and that's what I like about her"

Favourite Feature:

Well I speak to the beautiful @ruthcurvemodel on Instagram and came across an article about her, she is stunning and I love everything she stands for, I definitely look up to her.

Review us

Magazine Review

"I think it's a great platform"

@chantelleplusmodel

Model Chantelle
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fashion project live magazine awards
fashion project live magazine awards
fashion project live magazine awards
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